Hotel WiFi · Optaro ConnectEvery guest, online. Every wobble, handled. Every stay, worth more.
Cloud‑managed gateways at the edge, beautiful branded portals, rooms that behave like private networks, and the marketing that runs off the guest’s stay. One platform, every property.
The console and the guest
One platform, every property.
Guests online, throughput, gateway health and first‑try joins per site and across the estate, with the guest’s own journey beside it.
Your stay is confirmed
Guest portals
Every property gets its own front door.
On‑brand joining journeys per property, with the access methods and consent choices the deployment needs. Designed in the console, live in minutes.
Welcome back.
Room + surname against the PMS. Opera, Mews, Stayntouch, UPMS.
Unwind. Connect.
Social login or voucher. Day passes and member tiers as packages.
Your room. Your network.
Account login for the year, 802.1x on the room SSID, per‑room isolation.
Welcome, delegates.
Conference SSIDs and codes per event, with sponsored bandwidth and a date range.
The gateway · cloud‑managed at the edge
Two boxes. One hotel that never goes dark.
Plug an HA port on the primary and the next gateway you connect pairs itself: zero‑touch, no passwords typed on site. The LAN follows the master; the WANs work as a pair.
| Both WANs healthy | Primary WAN down | |
|---|---|---|
| Failover | Master uses its own WAN | Routes over the HA link to the partner’s WAN |
| Borrow | Both circuits used, weighted by speed | Partner’s WAN carries the site |
Rooms · Harbour House
Room 412 · Okafor · checked in
Mode: room VLAN · switch to in‑room router (PPPoE) for suites with their own CPE · erase at checkout ✓
Rooms as networks
Every room is its own private network.
One public SSID, and behind it a VLAN per room. The guest’s phone sees the room’s Apple TV and speakers and nothing else in the building. Isolation is structural, not a list of exceptions.
Built for the properties you run
Hotels, students, conferences, apartments.
Hotels & resorts
Checked in means connected.
PMS‑driven access, room charge, per‑room PAN for casting, HA gateways, the Concierge when it wobbles.
Student accommodation
A year‑long private network per room.
Account login and 802.1x on the room SSID, in‑room routers over PPPoE, isolation between rooms, fair‑use tiers per block.
Conference & events
An SSID per event, gone when it ends.
Event codes, sponsored bandwidth, date‑bounded networks and a portal in the organiser’s brand, set up from the console the day before.
Serviced apartments & multifamily
Residents, not guests.
Long‑stay accounts, per‑unit keys and routers, packages and payment, and the same estate console across every building.
Built‑in marketing & surveys
The WiFi signup is the start of the relationship.
Campaigns run off stay time, not calendar time: welcome at signup, the stay pack a day in, the survey at checkout, the win‑back when they’ve been gone a month. Lists, email builder and survey builder are in the console, not a bolt‑on.
Campaigns · guest stay journey
Signup campaign · Harbour House
The Connect console
One estate. Every property, every role.
Cloud network management for the whole estate, with a site manager view for each property and a NOC view across all of them. Aruba, Ruckus and Cambium controllers alongside the gateways.
Estate
Online now & estate opsGuests online, throughput, gateway health and first‑try joins per site and across the estate.
Sites
Gateways, WLAN, hotspotsCambium live; Aruba Central and Ruckus SmartZone next. AP inventory, SSIDs and per‑room keys from one place.
Rooms
Rooms, devices, keysCheck‑in to checkout: VLAN, DPSK, PAN devices, PPPoE mode, erase and return.
Guests
Sessions & peopleWho is on, on what, for how long; device limits and support actions per guest.
Commerce
Packages, payments, PMSTiers and day passes, Stripe and Nets, room charge posting to Opera and UPMS; cloud PMS drivers next.
Brand
Portals & property brandingPer‑property portal design, languages, consent text, walled garden.
Marketing
Campaigns, surveys, analyticsStay journeys, email and survey builders, reports and guest analytics.
People
Roles & accessSite manager, NOC, delivery partner, brand: each sees their properties and nothing else.
Your stay is confirmed
Journey 01 · PMS delay
The stay exists. The WiFi record does not, yet.
Digital Concierge
Support belongs inside the connection.
Most WiFi tickets are the same few questions. The Concierge, a virtual concierge for the WiFi itself, answers them on the guest’s device, in the guest’s language, with a fix the hotel has already approved, and escalates to an operator when it must.
Pairs with Assure
When the guest is on but the WiFi is slow, Assure explains why.
Connect knows the guest is authenticated. Assure knows the AP’s uplink is running below its expected speed. The same team sees both.
Explore AssureThe Digital Concierge film
Support that lives inside the connection.
How a guest who cannot get online is recognised, bridged and connected without a call to the desk.
Start with your priority
Which part of your world needs to work better?
Tell us about the guest journey, the network estate or the business challenge.
Prefer email? hello@optaro.io